What is your return policy?
At HEBA ALQURASHI we want every client to be pleased
with their purchase. If for any reason you are not completely satisfied, you
may return or exchange your purchase within 3 days of delivery.
Please ensure that the items you are returning are new and unused, with all
labels, tags, and the original packaging intact. For orders inside and
outside Saudi Arabia will be covered by the client.
Note: The returns service is not applicable for any Custom
Design products.
How do I return an item?
Within the first 3 days, please
contact our Client Care Team to attain the correct address to ship the dress
back to our location. Please ensure to send us the tracking number for the
shipment.
How long does it take for a
refund to be issued?
As soon as we receive your
return, and it is accepted, you will receive a confirmation email and we will
process your refund request. The refund will be processed to the same payment
method used during your initial transaction and will take 14- 21 business days
to reach your bank account.
Can I return an item that I
bought online to a HEBA ALQURASHI boutique?
Unfortunately, at this time we cannot
accept returns for online orders in our boutiques.
What should I do if I receive an
incorrect or faulty item?
If an item has been received in
anything less than perfect condition, please contact our Client Care Team
immediately who will help to resolve your issue. Similarly, if you receive an
item that is incorrect, or the wrong size, please contact our Client Care Team
who will remedy the issue.
I have received my items but it
does not match my order, what should I do?
If your order has arrived
incomplete or different from what your ordered, please contact our Client Care
Team who will assist you with your enquiry.
Can I cancel my order or an item
from my order?
We are unfortunately unable to
modify an order once processed. If you wish to cancel your order, please get in
touch with our Client Care Team as soon as possible.
My order was cancelled, so why do
I still see a charge?
When
an order is cancelled you may have a pending authorization which is not an
actual charge. Depending on the bank, it can take up to 14 business days for
the authorization to be removed.