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RETURNS & EXCHANGES

What is your return policy?

At HEBA ALQURASHI we want every client to be pleased with their purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase within 3 days of delivery. Please ensure that the items you are returning are new and unused, with all labels, tags, and the original packaging intact. For orders inside and outside Saudi Arabia will be covered by the client.
Note: The returns service is not applicable for any Custom Design products.

 

 

How do I return an item?

Within the first 3 days, please contact our Client Care Team to attain the correct address to ship the dress back to our location. Please ensure to send us the tracking number for the shipment.

 

How long does it take for a refund to be issued?

As soon as we receive your return, and it is accepted, you will receive a confirmation email and we will process your refund request. The refund will be processed to the same payment method used during your initial transaction and will take 14- 21 business days to reach your bank account.

 

Can I return an item that I bought online to a HEBA ALQURASHI boutique?

Unfortunately, at this time we cannot accept returns for online orders in our boutiques.

 

What should I do if I receive an incorrect or faulty item?

If an item has been received in anything less than perfect condition, please contact our Client Care Team immediately who will help to resolve your issue. Similarly, if you receive an item that is incorrect, or the wrong size, please contact our Client Care Team who will remedy the issue.

 

I have received my items but it does not match my order, what should I do?

If your order has arrived incomplete or different from what your ordered, please contact our Client Care Team who will assist you with your enquiry.

 

Can I cancel my order or an item from my order?

We are unfortunately unable to modify an order once processed. If you wish to cancel your order, please get in touch with our Client Care Team as soon as possible.

 

My order was cancelled, so why do I still see a charge?

When an order is cancelled you may have a pending authorization which is not an actual charge. Depending on the bank, it can take up to 14 business days for the authorization to be removed.


I have received my order but the measurements that I shared with the shop was wrong?

If you have provided wrong measurements, our client care team will assist you in applying the needed adjustment. However, any costs will be charged on the client in addition to the shipping (return to our shop, and back to your location)..