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Delivery Information

Payment and delivery within Saudi Arabia

The clients make their payments within Saudi Arabia upon the receipt of the delivery order (pay at the time of delivery). The order is delivered to the client through a company specialized in shipments delivery. The delivery service company covers all major cities in Saudi Arabia, as well as the western region and remote areas. The maximum delivery time is one week within major cities if the product is available upon request. Delivery within the far region and remote cities occur on specific days.


 Important information regarding delivery within Saudi Arabia:

The order is delivered to a company specialized in shipments delivery. The shipping company has no connection with our clients. The client shall pay the amount of the order to the shipping company and they will return the amount back to our company’s management.

Delivery takes a maximum of one week after the confirmation of the order (except for Fridays). Please be patient and contact us after two days if you do not receive a call from the representative of the shipping company.

Delivery times are usually between ten in the morning and ten in the evening. There is a route plan for each representative at the shipping company, and each one works within specific areas.

If the client needs the order to be delivered at a certain time, this is done in coordination with the operations’ manager at the shipping company (contact us to provide you with his phone number). The possibility of this arrangement depends on the representative’s route plan, work pressure and other factors.

Please be sure to turn on your mobile devices and keeping them close. Cooperate with the representative of the shipping company and described the address accurately.

If your shipping company's representative left the area, it is difficult to breach the route plan and return to your area. In this case, the order delivery happens next day. Please avoid embarrassments.

When changing the delivery address, the order goes back to the shipping company's office (Jeddah). The designated representative will try to deliver it again to the area of the new address. Please note that the address change will cause delays in delivery, try to avoid that.

The client cannot open the shipment before paying its due amount. The shipping company's representative cannot wait for the client for more than 15 minutes.

 

Refund Policy  
Refunds will be done only through the Original Mode of Payment.


Payment and delivery for other countries

For all the Arabic countries except for the Emirates, the client can pay by credit cards after placing the order on the website. The delivery of the order will only start after the receipt of the payment. The amount to be paid consists of the price of the product and the shipping cost. Please contact us in advance to inform you about the shipping cost, the total amount of the transfer and the beneficiary’s data. 


At HEBA ALQURASHI we offer  WORLDWIDE SHIPPING on ALL orders to Europe, Asia, America, Africa, Australia and New Zealand.

To keep it clear we have not listed every country separately. If you wish for a more specific delivery time for your order or if you want to know if we can ship to your location, please do not hesitate to contact us.

Estimated Delivery Times

RegionEstimated Delivery Times


Europe10-15 days
Asia3-15 days
America10-20 days
Africa12-24 days
Australia10-20 days
New Zealand10-20 days

* Businessdays. Please note that international shipments are not labeled as DUTIES PAID and it may result in extra fees being charged, such as taxes and and duties. These extra fees are being charged by your local government and therefor these charges are the responsibility of the recipient. Please also keep in mind that customs could delay the delivery of your parcel. We advise you to contact your local customs office for import fees, charges and processing time prior to ordering our products. All products are shipped from our fulfillment centre in Central Asia.